Net neutrality - Or avoiding responsibility in complex organizations

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It is frustrating. For over a month now. Actually since the 6th of May 2014, I’m trying to get a DSL line from the biggest (wired) carrier in Germany.

On the 6th I got a confirmation that the line will be available on the 21st. Nice. That contract got canceled. The confirmed date of delivery became a fake. After several calls (7+) to the hotline, and several (4?) visits in the close by shop, finally … nothing happened. No one was responsible, no one could come up with solutions. It was always some other group within the company which was causing the trouble. You were redirected randomly.

They offered a wireless solution until the line was available. I still had to pay for the hardware, the offer was just about the “SIM card”.

About a week after the confirmed date I reached out to a lawyer to get an idea of what can be done to get the carrier to do what it actually wrote down in the contract. After naming the carriers, the lawyer stepped back and suggested to just be happy if the line will be setup at all. He agreed that it is a valid contract, but he also said that the carrier would probably just sit it out. Basically not react and just cancel the contract as soon as possible.

A couple of days later I received another confirmation that th eline would now be available on June 12th. Today. But actually nothing happened, … yada yada and so one.

It’s frustrating, if even a lawyer tells you, that you can just obey to what the carrier dictates.

::: {#footer} [ June 12th, 2014 9:40pm ]{#timestamp} :::